Message clients from the Inbox
How the Kwill Inbox works: one conversation per project, attaching files and forms, internal notes your client cannot see, and what lands there automatically.
Client experience
Calendar and client booking Independent+
Keep client calls and deadlines in the Kwill calendar, publish a booking page so clients can book a call, or point Kwill at Calendly or another external scheduler.
In the portal: Calendar
- What it is
- Your schedule of calls, reviews and focus time, plus a booking page where clients and leads can book calls with you.
- Why use it
- See client work and deadlines in one place, and stop the back-and-forth of arranging calls.
- When
- Daily planning, and whenever someone wants to talk to you.
Adding events
Two AI helpers are available: "Add event" takes plain English such as "Client call with Acme Thursday 2pm", and "Plan my day" suggests a schedule for your tasks.
Kwill does not send reminder notifications for calendar events — "Reminder" is a colour category only. Syncing with Google or Outlook calendars, guests and video join buttons are not available.
- Click New event, or click and drag on the calendar grid.
- Fill in title, category, type (Call, Review or Invoice due), start and end, and optionally a client and project. Leave the end empty for a one-hour block.
- Drag an event to move it; click it to edit or delete it. Switch between Day, Week and Month views and filter by category.
- Project due dates, and due dates for sent or overdue invoices, appear automatically as all-day items.
Your booking page
Calls are 30 minutes long, must be booked at least 2 hours ahead, and can be booked up to 30 days ahead. Visitors see times in their own timezone.
When someone books through the public page, Kwill adds a 30-minute call to your calendar, finds or creates the client by email, adds a Prospect deal to your pipeline with their message as notes, and puts a "New booking" item in your Inbox.
- Go to Calendar › Scheduling and, under Weekly availability, tick the days you are available and set your hours. You can add more than one window per day.
- Click Save availability. Your booking page only offers times once your hours are saved.
- Copy your link, which ends in /book/your-name, and share it anywhere.
Using an external scheduler
Under "Use an external scheduler", paste your booking URL — from Calendly or any other tool — and click Save Scheduling. While it is set, your Kwill booking page and portal send people there instead. The button label, "Book a call" by default, is used on the booking button in your client portal.
Frequently asked questions
- Does Kwill integrate with Calendly?
- Kwill does not have a built-in Calendly integration, but it does support external schedulers. Under Calendar › Scheduling, paste your Calendly link into "Use an external scheduler" and save. Your Kwill booking page and your client portal’s booking button then send people to Calendly instead of Kwill’s own booking page.
- Does Kwill sync with Google Calendar or Outlook?
- No. Calendar sync with Google or Outlook is not available, and nor are event guests or video join buttons. Project due dates and invoice due dates do appear on the Kwill calendar automatically.
- How long are calls booked through Kwill?
- Calls booked through your Kwill booking page are 30 minutes. They must be booked at least 2 hours ahead and can be booked up to 30 days ahead, and visitors see the times in their own timezone.
- Why does my booking page say I am not taking bookings?
- Your booking page only offers times once you have saved weekly availability. Go to Calendar › Scheduling, tick your available days, set your hours and click Save availability. Booking also needs the Independent plan or higher.
- Can clients reschedule or cancel a call themselves?
- Yes. Clients book, reschedule and cancel under Bookings in their portal, and you are emailed each time. They cannot reschedule or cancel within 2 hours of the call.
- Does Kwill send reminders for calendar events?
- No. Kwill does not send notifications for calendar events — "Reminder" is only a colour category. Invoice reminders are separate and are sent automatically when an invoice is overdue.
Describes the Kwill portal as built on 18 September 2026.
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