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Client messaging

Keep every client conversation connected to the work.

Real-time messaging between freelancers and clients, in the dashboard and client portal, so project talk stays with the engagement.

Live 2-Way Dashboard & Portal Sync

Send, receive, and reply from both sides.

The same project conversation appears in your dashboard and your client’s portal so feedback stays where the work already lives.

1

Your dashboard

Read, draft AI replies, and manage client communications in real-time.

AI Reply Composer
JS

App development

Client
JS
Youto James
12:18 PM (7 minutes ago)

Hi James,

Thank you for selecting me for your App development project. I'm excited to get started on this fixed-price engagement and look forward to collaborating with you.

Best regards,
Jane Smith

ReplyInternal note
Reply to James...
Two connected views of the exact same conversation
2

Client portal

Clients complete intake forms and respond directly within their portal.

Interactive Client Portal

Messages

Search⌘K
JS
Jane smith
Website SEO

Dear Henry Wilson,

Thank you for selecting me for your Website SEO retainer project. I'm excited to begin working with you and help optimize your site's performance.

Please feel free to share any initial details or goals at your convenience.

Best regards,
Jane Smith

12:18 PM
Client intake
Not started
01:31 PM
Message Jane smith...
Messaging & Workflows

Client communication built into every workflow.

Keep your client conversations in Kwill connected to the project, proposals, and deliverables instead of scattered across email threads.

Real-Time
Client Messaging

Messages appear the moment they’re sent — zero page refreshing. Built directly into your dashboard and client portal so work and talk stay in sync.

Dashboard & Portal
Synchronization

You reply from your main workspace while clients read and respond directly within their dedicated, white-labeled portal.

Client Request2 min ago

New Project Request

Sarah M. submitted design specifications & project assets for review.

SM
KW
Request Status Active & Synced
Use Cases

4 Core Workflows

Design Feedback
Scope Clarification
Deliverable Handoff
Billing Follow-ups

Message Notifications

Email alerts and push notifications ensure you never miss a client message.

Connected Workspace

Everyday Client Conversations, Connected

Discuss design revisions, clarify scope, hand off final deliverables, and settle billing questions — all in the context of your active client engagement.

Proposals
Contracts
Invoices
Deliverables
Client Portal
Intake Forms
Proposals
Contracts
Invoices
Deliverables
Client Portal
Intake Forms

Project Context Retained

Every message stays attached to its project, keeping history clear forever.

Messaging Workflow

Client message → Response → Project continues

See how a client message moves through Kwill without leaving the work context.

1

Client Message Sent

New Message

Client Portal

SenderSarah M.
ChannelPortal Thread

A client sends a message from the portal thread connected directly to their active project.

2

You Are Notified

Message Alert

Real-time + Email

Instant
In-app push sent
Email digest delivered

The message arrives in real time in Kwill, and email notifications catch it without keeping a tab open.

3

You Respond

Dashboard Reply

Direct response

Sync Status Portal Updated
Response time< 2 mins

Reply from the dashboard while your client sees the response instantly in the portal conversation.

4

Work & Context Retained

Context Retained

Connected
ProjectBrand Redesign
Linked toProposal & Files

The conversation remains connected to the project so context, files, and agreements stay together.

FAQ

Messaging questions

How real-time client messaging works in Kwill today, dashboard, portal, and notifications.

Instant FAQ Assistant
Answers from our help docs
Does Kwill include client messaging?
Yes. Kwill includes built-in messaging across the freelancer dashboard and client portal so conversations stay connected to the project.
Is messaging real-time?
Yes. Messages appear the moment they’re sent — no refreshing. Conversations update as they happen while you and your client are in Kwill.
Kwill — The client portal built for the world's freelancers

Look like an agency of ten, even if you're a team of one.

Free to start. Takes 5 minutes. Your brand, not ours — in any currency, from any country.

Client Messaging for Freelancers | Kwill