Refund Policy

Why we charge a reservation fee at all

We use the reservation fee as a signal, not as revenue. It tells us which features and audiences matter most before we open to everyone. We're not trying to make money on reservations — if that changes, we'll update this policy and tell you directly.

How to request a refund

1. 1

   Email us at sales@getkwill.com from the address you used to reserve.

2. 2

   Include the subject line "Refund request" — that's it, no form to fill out.

3. 3

   We'll confirm within 24 hours and process the refund back to your original payment method.

Timing

We process refund requests within 24 hours on business days. Once processed, your bank or card issuer typically takes 3–7 business days to post the credit back to your account — that's their timeline, not ours.

What happens to your spot

After a refund, your early-access reservation is released. You're welcome to re-reserve if you change your mind — founder pricing is available until we open generally or announce otherwise.

If Kwill doesn't launch

If we decide not to launch for any reason, every outstanding reservation is refunded automatically — you don't need to ask. We'll email you when it happens.

Waitlist signups

If you signed up for the waitlist only (no reservation charge), there's nothing to refund. You can unsubscribe from any email we send you using the link at the bottom of that email.